Cancellation policy

9. Subscriptions & 15-Day Billing Cycle

By subscribing to our products, you agree to the following subscription terms. These rules ensure smooth processing and fairness for both the customer and the merchant.

9.1 Minimum Term & Deliveries

All subscriptions include a mandatory minimum term of three months.

During this period:

  • You will receive the same order you placed, delivered monthly.

  • The minimum term is binding and cannot be cancelled, paused, or altered early for any reason.

  • A cancellation is only possible after the 3rd delivery has been fulfilled.

9.2 Recurring Monthly Payments

  • Subscription fees are charged monthly in advance.

  • You authorize us to automatically charge your selected payment method each month.

  • The subscription remains active as long as monthly payments are successful.

  • Failed or missed payments may lead to immediate termination without refund.

9.3 15-Day Billing Cycle

All subscription products are subject to a fixed 15-day billing cycle, which is mandatory and non-negotiable.

There are two fixed billing dates per calendar month:

  • Billing Date 1: the 1st day of each month

  • Billing Date 2: the 15th day of each month

All subscription charges are processed exclusively on one of these two dates.

9.4 Billing Date Assignment Based on Order Date

The initial and all subsequent subscription charges are assigned based on the date the original order is placed:

  • Orders placed between the 1st and 15th of a month will be billed on the 15th of the same month.

  • Orders placed between the 16th and the last day of a month will be billed on the 1st day of the following month.

Example:
If a subscription is purchased on January 30, then:

  • the first subscription charge will occur on February 15,

  • the next charge on March 1,

  • and thereafter continue alternating every 15 days (15th / 1st).

9.5 Continuous Billing Rhythm

Once assigned, the billing rhythm remains permanent and continues on a rolling basis between the 1st and 15th of each month.

Individual changes, pauses, postponements, or custom billing dates are not permitted.

9.6 Purpose of the 15-Day Billing Cycle

The customer expressly acknowledges and agrees that the 15-day billing cycle is required to:

  • secure advance funding for product sourcing and procurement,

  • ensure timely payment to suppliers,

  • accommodate production and shipping lead times,

  • guarantee consistent monthly fulfillment of subscription deliveries.

Without this billing structure, reliable fulfillment of subscription orders would not be possible.

9.7 Payment Obligation & Responsibility

  • Subscription charges are due in advance, binding, and strictly non-refundable.

  • The customer is responsible for ensuring that the selected payment method remains valid and sufficiently funded on all billing dates.

  • Failed or declined payments may result in immediate suspension or termination of the subscription without refund or replacement.

9.8 No Deviation or Exception

There is no entitlement to:

  • alternative billing schedules,

  • customized charge dates,

  • retroactive adjustments.

9.10 Notice Period for Cancellation (30 Days)

Cancellation of a subscription is only permitted subject to a mandatory notice period of 30 days.

This means:

  • A cancellation does not take effect immediately, but always only at the end of the following 30-day billing cycle.

  • If a cancellation is submitted after a delivery has been completed or after a subscription payment has already been charged, the subscription remains active for at least one additional full billing cycle.

  • During the notice period, one additional subscription charge will be due, and one additional delivery will be fulfilled in full.

The 30-day notice period is binding and non-negotiable.
Early termination, immediate cancellation, refunds, or any reduction of the notice period are expressly excluded.