Terms of service

TERMS AND CONDITIONS

1. General Information

These Terms and Conditions ("Terms") apply to all purchases made through our online store.
By accessing or placing an order on this website, you automatically and unconditionally agree to these Terms.

We reserve the right to update or modify these Terms at any time without prior notice.
The version in effect at the time of purchase shall apply.

2. Orders and Contract Formation

All orders are subject to our approval and product availability.
A binding contract is formed only once you receive an official order confirmation from us.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases involving:

  • payment issues

  • suspected fraud

  • incorrect or incomplete customer information

  • limited stock

  • misuse of discounts or promotions

We are not responsible for typographical errors, pricing inaccuracies, or system malfunctions.
We may correct, amend, or cancel affected orders at any time.

3. Prices and Payment

Prices are displayed in the local currency of the customer’s country and may fluctuate due to real-time currency conversion.

We reserve the right to change prices at any time without notice.

Payment must be completed in full at checkout.
Orders are processed only after successful payment.

Accepted payment methods will be shown during checkout.

4. Shipping and Delivery

We ship to the United States, Canada, United Kingdom, Australia, and other supported regions.

Orders are typically processed within 1–3 business days, but this timeframe is not guaranteed.
Delivery times are estimates only and may vary.

We are not responsible for:

  • courier or carrier delays

  • customs processing delays

  • incorrect or incomplete address information

  • lost, delayed, or misrouted international shipments

Risk of loss transfers to the customer once the package has been handed over to the carrier.

5. Customs, Duties & Taxes

International orders may incur customs duties, taxes, import charges, or additional fees.

These fees:

  • are the customer’s full responsibility

  • are not included in product prices or shipping costs

  • may delay delivery

  • are not reimbursed by us under any circumstances

6. Returns, Refunds & Exchanges

6.1 Return Policy

We offer a 30-day return period, starting from the delivery date.
To qualify, returned items must be:

  • unused, unworn, unwashed, and undamaged

  • in their original packaging

  • with all original tags attached

  • in fully resellable condition

  • accompanied by valid proof of purchase

We reserve the right to reject any return that does not meet all requirements.

6.2 Return Authorization Required

Customers must request return authorization by emailing:
📧 kontakt@vivinea.de

A return address will be provided only after approval.
Unauthorized returns will be rejected and will not be refunded.

6.3 Return Shipping Costs

All return shipping costs are the responsibility of the customer.

6.4 Restocking Fee

All approved returns are subject to a 25% restocking fee, deducted from the refund amount.

6.5 Non-Returnable Items

The following items are non-refundable and cannot be returned:

  • discounted or sale items

  • subscription or membership products

  • opened or used items

  • personal care or hygiene products

  • custom-made or personalized products

  • digital or downloadable goods

  • perishable goods or hazardous materials

6.6 Subscriptions & Auto-Renewals

Subscription fees and renewal payments are non-refundable.
This applies even if the subscription was not used or deliveries were not consumed.

Cancellations only apply to future billing cycles.
Past or ongoing charges cannot be refunded.

6.7 Refund Process

Refunds (minus restocking fee) will only be issued after:

  1. the returned item has been received,

  2. inspected, and

  3. approved.

If the item does not meet return criteria, no refund will be issued.

Refunds may take up to 10 business days to process after approval.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages.

  • Our total liability is strictly limited to the amount paid for the product.

  • We do not guarantee personal results, effectiveness, performance, or compatibility of our products.

8. Governing Law

These Terms are governed by the laws of [insert country/state of registration].
Any disputes must be resolved exclusively in the courts of that jurisdiction.

9. Subscriptions & 15-Day Billing Cycle

By subscribing to our products, you agree to the following subscription terms. These rules ensure smooth processing and fairness for both the customer and the merchant.

9.1 Minimum Term & Deliveries

All subscriptions include a mandatory minimum term of three months.

During this period:

  • You will receive the same order you placed, delivered monthly.

  • The minimum term is binding and cannot be cancelled, paused, or altered early for any reason.

  • A cancellation is only possible after the 3rd delivery has been fulfilled.

9.2 Recurring Monthly Payments

  • Subscription fees are charged monthly in advance.

  • You authorize us to automatically charge your selected payment method each month.

  • The subscription remains active as long as monthly payments are successful.

  • Failed or missed payments may lead to immediate termination without refund.

9.3 15-Day Billing Cycle

All subscription products are subject to a fixed 15-day billing cycle, which is mandatory and non-negotiable.

There are two fixed billing dates per calendar month:

  • Billing Date 1: the 1st day of each month

  • Billing Date 2: the 15th day of each month

All subscription charges are processed exclusively on one of these two dates.

9.4 Billing Date Assignment Based on Order Date

The initial and all subsequent subscription charges are assigned based on the date the original order is placed:

  • Orders placed between the 1st and 15th of a month will be billed on the 15th of the same month.

  • Orders placed between the 16th and the last day of a month will be billed on the 1st day of the following month.

Example:
If a subscription is purchased on January 30, then:

  • the first subscription charge will occur on February 15,

  • the next charge on March 1,

  • and thereafter continue alternating every 15 days (15th / 1st).

9.5 Continuous Billing Rhythm

Once assigned, the billing rhythm remains permanent and continues on a rolling basis between the 1st and 15th of each month.

Individual changes, pauses, postponements, or custom billing dates are not permitted.

9.6 Purpose of the 15-Day Billing Cycle

The customer expressly acknowledges and agrees that the 15-day billing cycle is required to:

  • secure advance funding for product sourcing and procurement,

  • ensure timely payment to suppliers,

  • accommodate production and shipping lead times,

  • guarantee consistent monthly fulfillment of subscription deliveries.

Without this billing structure, reliable fulfillment of subscription orders would not be possible.

9.7 Payment Obligation & Responsibility

  • Subscription charges are due in advance, binding, and strictly non-refundable.

  • The customer is responsible for ensuring that the selected payment method remains valid and sufficiently funded on all billing dates.

  • Failed or declined payments may result in immediate suspension or termination of the subscription without refund or replacement.

9.8 No Deviation or Exception

There is no entitlement to:

  • alternative billing schedules,

  • customized charge dates,

  • retroactive adjustments.

9.10 Notice Period for Cancellation (30 Days)

Cancellation of a subscription is only permitted subject to a mandatory notice period of 30 days.

This means:

  • A cancellation does not take effect immediately, but always only at the end of the following 30-day billing cycle.

  • If a cancellation is submitted after a delivery has been completed or after a subscription payment has already been charged, the subscription remains active for at least one additional full billing cycle.

  • During the notice period, one additional subscription charge will be due, and one additional delivery will be fulfilled in full.

The 30-day notice period is binding and non-negotiable.
Early termination, immediate cancellation, refunds, or any reduction of the notice period are expressly excluded.

10. Contact Information

For any questions regarding these Terms, please contact us:
📧 kontakt@vivinea.de